Eye4Software Hydromagic

  Hydrographic Survey Software

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Eye4Software Hydromagic - Knowledge Base - Tags - maintenance contract

Q100007 What support is offered ?
We offer email support on European working days between 0900 and 2100 GMT. When buying software through a reseller, they can offer first line support by telephone and email as well. Please note that to offer technical support, you have to have a valid maintenance contract. Each licen ...
Tags:  support, phone, maintenance contract, support desk

Q210005 Can your software still be used when the maintenance contract expires?
The software license is perpetual, which means that the software will continue to run forever, as long as you are using the same version, and also reinstall the same version when reinstalling your operating system or when moving the software to a different computer. After your maintenance c ...
Tags:  licensing, maintenance, maintenance contract, support, support contract, moving license, upgrading

Q210006 What does the "Maintenance Expiration Date" in the About box mean? Will the software stop working after this date?
The maintenance expiration date is the ending date of the maintenance contract. By default, the software comes with a maintenance contract of one year which starts at the date of purchase. After this year, you can renew this maintenance contract yearly, or you can extend it for multiple years at ...
Tags:  Maintenance expiration date, maintenance contract, support contract, receive support, about box